Interviewed on 9 Jul 10
Thomas Dun, Managing Director
NameHog was established in April 2000 and ever since has provided tens of thousands of customers with domain names and web hosting solutions. We can provide you with innovative ideas and technical know how on the Internet and can provide you with individual, affordable Internet solutions available for everyone. This can be from single person businesses to multi million pound businesses with dedicated marketing budgets.
NameHog Ltd. use one of the most powerful & modern server data centres in the world. A highly motivated team of support staff & total customer dedication, NameHog is able to bring you the best. The NameHog team try to give you the best in Internet Services, what you see on the website is what you get.
What unique selling points do you offer?
NameHog are able to communicate with you on a wide range of levels from beginner to professional and give levels of support that the lot of companies don't offer. We have a great reputatuion and over 80% of our business comes from word of mouth. If you move to NameHog, not only will you benefit from the excellent value for money and feature rich packages, you will also have the peace of mind that your data and website is safe and in the hands of professionals.
Describe the services you offer?
NameHog offer a wide range of services, but primarily web hosting and domain name registration. We also provide a lot of dedicated servers and colocation space to businesses. Other than the main services, we also offer SMS solutions, bulk email distribution, SSL certificates, barcode integrated solutions and perl script writing services. We have a team of people who are dedicated to providing the best service possible, we are down to earth and only sell you what you actually require.
Describe your target market?
NameHog's target market is anyone who wants an Internet Solution! We don't target any particular area, we simply supply the service asked for regardless of how big or small the client is. Most of our client base is within the UK, but we do have a sigificant number of clients outside of the UK and Europe.
How is your company planning for the future?
At NameHog we are constantly planning for the future by modernising all of our systems and software and by also taking advantage of the social networking era! We are continually looking for new methods to increase business and be able to offer clients more value for money. We have put in more servers and network infrastructure to ensure we dont have outages or be put in a position to let clients down. We are 100% focused on providing a high quality top level service to all of our clients big or small. We can often offer you impartial advice on getting more out of your hosting and online solutions.
What benefits can you offer your customers?
Customers keep coming to us because they have heard about the benefits of the great customer support that we offer! We are happy to chat on the phone for as long as you require until you are happy with the outcome. We have real people on the end of the phone based in the UK with many years of experience across a wide range of areas. All of our servers are the latest specifications and we do everthing we can to ensure your site and email is free of hacking and spammers!
How do you support your customers?
Our customers are amazed at the level of support we give. We are there on the phone from 8am to 8pm 7 days a week and have a 15 minute critical ticket response time 24 hours a day! Clients with dedicated and colocated servers have access to a local rate 24 hour telephone support line as well as email. We have a vast online knowledgebase and a large number of setup guides. If we don't know the answer, we often know the man who does ! You can always call us and we are more than happy to chat!
