Interviewed on 3 Mar 08
Nicola Woolham, UK2 Marketing Director
UK2 was founded in 1998 and is one of the largest hosting companies in the UK. We have sold over a million domain names in the past ten years of operation and we are the fastest growing hosting company in the United Kingdom!
We provide quality low cost web hosting and e-commerce packages that help small businesses or individuals in the United Kingdom get a website or storefront up and running. We provide 24/7 tech support and are there when you need us. We also are one of the only hosting companies able to offer low cost dedicated servers that are based in the UK! This is due to our unique position as a shareholder in Redbus Interhouse and Telecity Group who operate one of the largest collocation managed data centers in Europe.
All of this enables our customers to get the best service and best deals available! Feel free to visit our website (http://www.uk2.net) to find out more about our web hosting or dedicated servers.
What unique selling points do you offer?
We are different from most hosting companies because we have been around for over 10 years and have a solid track record. We also are one of the few companies that provide every service possible to our customers. Whether you need hosting for a web site, a complete ecommerce setup, or a dedicated server we can do all of that and help you handle any growth you encounter. And we constantly launch new products and services – take a look at the FREE SSL’s and MoreUK2 Club!
Describe the services you offer?
We define web hosting as providing the service and support that enables our customers to have a home on the Internet.
Describe your target market?
Our target market is anyone in the UK or Europe who wants to start a website, online store, or any other web based project.
How is your company planning for the future?
Right here providing hosting services to the UK as well as any new services our customers demand. Our ability to respond to new needs has always been vital and we will continue to adapt to any changes in the market.
What benefits can you offer your customers?
That is easy, our low prices and 24 hour tech support! It also doesn't hurt knowing that we have been around for the last 10 years and can help you grow your site or business to any level. We have plenty of customers who have started with our web hosting packages and now have several dedicated servers with us.
How do you support your customers?
We provide 24 hour email ticket support so you never have to worry! We also provide phone support and call back service from 9am to 7pm on weekdays. For Dedicated Servers support will be escalated from a phone call or ticket, but we also offer the option to have a Fully Managed Server as a chargeable option. This comes with a 5 minute response time service level agreement (SLA), along with other features and benefits. Customers can also get a status update on UK2 from our telephone line in the rare event of there being a problem with our website.
