Interviewed on 12 Dec 05
Gary Agar, Managing Director
As an Internet Solutions Company, we provide core web solutions specifically designed for home users and small to medium sized businesses. Our business originated as a spin-off from e-commerce consulting for one of the largest I.T. consulting companies in the world. This experience has given us all the advantages inherent in an operation based on personal service and strong customer relationships. We have a wealth of industry experience in Retail, Property, Tourism, IT and e-commerce business solutions. We offer a breadth of services with a depth of experience in domain name registration and transfer, affordable Shared, Reseller and Dedicated Web Hosting services. We strive to deliver a first class 'customer experience' from technical, business, marketing and any Internet assistance or advice from start to finish and beyond. It is also paramount that we maintain a high standard of customer service as we're not happy until they are! The value in our overall proposition is the genuine desire to get positive feedback with re-orders and recommendations being the ultimate goal.
What unique selling points do you offer?
We are highly responsive, always available, flexible and treat each customer's needs on an individual basis as we want to work with them to grow their online venture. We listen to our customers and are always aware of the latest market trends and technology. We also pride ourselves in maintaining privacy and security of your personal information, which will always be treated in the strictest of confidence. We have a strict terms and conditions policy where we do not allow our hosts to spam, hold adult material or abuse our services. Our principles are based on a 'family business' philosophy. Jomongee Internet Services is continually evolving to bring you a wide range of web-based product offerings designed to help customers with all aspects of the Internet.
Describe the services you offer?
Web hosting serves the online community by constantly making available web server space in physically and networked secured environments, through professionally managed monitoring and alerting services. There should be at the very least a minimum guarantee to provide uninterrupted operation that offer customers complete peace of mind.
Describe your target market?
We serve the general public and small to medium sized businesses.
How is your company planning for the future?
We are always looking and planning ahead, our strategy is over 5 years and we expect to reach our target growth and significantly improve our proposition by offering value, quality, and leading customer service.
What benefits can you offer your customers?
Our forte is technical solutions and therefore, we can offer advice based on a solid foundation of technical excellence. We have built our reputation on providing an excellent service from business sales through to customer support. We guarantee 99.9% availability and reliability with fast, efficient and friendly support service via email, live chat and phone. Our support service levels are regularly monitored to ensure customer satisfaction is always second to none.
How do you support your customers?
The support we provide to our customers is offered through the phone, live-chat, email and an online ticket help desk. The team at Jomongee Internet Services manages our own dedicated servers, which are housed in one of the largest most highly sophisticated computer centres available. Your web site will be monitored 24/7, 365 days a year and you can rest assured that every step is taken to guarantee our and your system availability.
